Shipping & Delivery
Shipping charges are not included in our products' prices. Please place your order into the shopping cart to view shipping charges.
We make every reasonable effort to get your order to you as soon as possible. In most cases, domestic orders for in-stock items will be shipped the next business day. Weekend orders (placed after 1:00 PM ET on Fridays) will be processed the following Monday.
Shipping times will vary for backordered and out-of-stock products.
Delivery Damage: If there is damage to the package, or if merchandise is missing, please keep the original shipping carton and contact us immediately so we can issue a damage claim with the carrier. Replacement products will be sent after you contact us.
Missing items: All missing items claims must be reported within five business days of delivery. Contact us to report a missing item from your shipment.
We're sorry to hear that about your lost shipment. Please e-mail or call Customer Service at (423) 339-8264 x232 as soon as possible to begin the claims process.
Yes, we ship throughout the United States, Canada, and to most every country worldwide.
International shipments are subject to import fees, duties, and taxes (which are levied once a shipment reaches the destination country) in addition to the brokerage fees/custom clearance charges that may be imposed by the carrier. These charges must be paid by the recipient. We have no control over these charges and cannot predict what they might be.
Due to high international shipping costs, taxes, and duty fees, we cannot ship any order that includes backordered items. We will hold the order until all items are in stock and available to ship.
If an international shipment is refused and/or returned, any taxes, duties, custom fees, brokerage fees, or shipping charges incurred from this return will be the responsibility of the customer.
Orders are generally delivered based on the shipping timeframe selected during checkout.
Please allow additional time for shipments to U.S. territories, P.O. boxes, or military APO/FPO addresses.
Expedited shipping options are generally available and displayed at checkout, for an additional cost, and subject to terms and conditions of inventory.
Orders for in-stock items placed on business days are typically shipped the next business day. Please note weekend orders, placed on Fridays after 1:00 PM ET, will be processed on the following Monday.
Sorry, expedited shipping is not available for shipments to, U.S. territories, P.O. boxes, or military APO/FPO addresses. Please allow additional time for orders shipped to these addresses.
Once an order has shipped out, you can receive updates regarding its status from your account dashboard.
You can also track your order by checking the order status page.
We offer the convenience of in-store pickup at our offices, located at 197 Tillie Road NE, Cleveland, TN 37312, for customers located in the surrounding counties.
To schedule an in-store pickup, choose the in-store pickup option during checkout. Drop by our offices at your convenience to pick-up your items.
Call us at (423) 339-8264 with any questions.